Troubleshooting & FAQ
When something does not work the way you expect.
Articles
- My Creative Unit balance looks wrong
- You can't sign in or can't see your workspace
- Fix a failed or stuck generation
- A file won't upload
- A download fails or comes out wrong
- A tileable texture shows seams or an obvious repeat
- You can't sign in to a Layer plugin
- Model limits and retired models
- Layer is slow, blank or behaves oddly in your browser
- Layer is blocked on a company network
- Contact support with the right details
- Your prompt or image was blocked
- Results don't follow your reference set