Layer's pricing is consumption-based. All Creative Units are prepaid. This article covers how cancellations work, what happens to your remaining units, and our policy on refunds.
Cancellation
Subscriptions renew automatically at the start of each billing cycle. You can cancel at any time, and no minimum notice period is required. Cancellation takes effect at the end of your current billing period.
Plan Type | How to Cancel | What Happens to Remaining CUs |
Studio | Go to Workspace Settings → Subscriptions → Cancel. This is fully self-serve via Stripe. | Remaining CUs stay available until the start of your next billing cycle, then expire. No refund is issued. |
Enterprise | Email support@layer.ai with the reason for cancellation and your preferred cancellation date. | Remaining CUs stay available until the start of your next billing cycle, then expire. No pro-rated refund is issued. |
A few things to keep in mind:
Cancellation takes effect at the end of your current billing period.
Creative Units are non-transferable and non-refundable upon cancellation.
No minimum notice period is required for either plan type.
Refund Policy
All Creative Unit purchases, whether through a recurring subscription or a one-time CU pack, are non-refundable.
Scenario | Policy |
Subscription charge (any plan) | Non-refundable |
One-time Creative Unit pack purchase | Non-refundable |
Unused CUs at end of billing cycle | Non-refundable; CUs expire at cycle end |
Unused CUs upon cancellation | Non-refundable; CUs remain available until cycle end, then expire |
Accidental plan upgrade | Non-refundable |
Creative Unit Expiration
Monthly plans: Unused CUs reset at the start of each billing cycle.
Annual plans: Your full year's allocation is available upfront and can be used at any time during the year.
One-time CU packs: Must be used before the end of your current billing cycle. They do not roll over.
Questions
If you have questions about your billing or this policy, reach us via the in-app chat or by emailing support@layer.ai.