The Members page is where admins manage who has access to a workspace and what they can do. Find it under Settings → Team → Members.

Click Invite Member, enter the person's email address, choose a role, and send. They'll get an invitation email to join the workspace.

Every member has a role that controls what they can see and do. Layer offers six:

To change someone's permission level, use the Role dropdown on their row in the members list — pick a new role and it updates immediately.

Each member row shows a Status (Active or Suspended) and a ⋯ Actions menu. Use the Actions menu to remove a member from the workspace (or suspend their access). Removing a member revokes their access right away.

📘 Enterprise teams — automate it with SSO & SCIM. Instead of inviting people one by one, you can provision and de-provision members automatically through your identity provider (Okta). See How to Setup SSO via SCIM.

Only Admins can manage members. If you do not see this option, your role is likely set to Artist, Editor, or Art Director. Ask your workspace Admin to invite the person on your behalf or to upgrade your role if you need to manage members yourself.

Ask the user to check their spam or junk folder first. If the email is not there, the Admin can remove the invite and resend it from Settings > Members. The user can also try navigating directly to app.layer.ai and signing in, as they may already be added to the workspace even if the email loop did not complete.

If a user clicks the verification link but keeps being returned to the same confirmation screen on a loop, they are likely already added to the workspace. They should try navigating directly to app.layer.ai and signing in without using the link from the invite email. If that does not work, the Admin can remove the user and resend the invite fresh.

This usually happens when the user signed up with the same email outside of the enterprise invite flow, or when their enterprise seat has been suspended. Ask them to click the three-dot menu or profile icon and check whether the team workspace appears as an option. If it does not appear, contact support with the user's email address and we will check their account status and workspace assignment.

Model and folder visibility can be affected by the user's role. Check their role in Settings > Members and confirm it matches what they need access to. For models specifically, workspace Admins also need to approve which models are available in the workspace. If a model is not appearing for a user, the workspace Admin may need to enable it.

Does adding more members increase my subscription cost?

No. Layer is usage-based, so there is no per-seat charge. Adding members does not change your subscription cost. The only cost is the Creative Units consumed by what your team generates.

Can a user belong to more than one workspace?

Yes. Users can be invited to multiple workspaces and switch between them freely using the profile menu in the top-left corner of the app.

Can I change someone's role after they have already joined?

Yes. Admins can update any member's role at any time from Settings > Members. Role changes take effect immediately.

What is the difference between suspending and deleting a member?

Suspending a member removes their access while keeping a record of their membership history. There is no hard delete of a member from the workspace. If you need to permanently remove access, suspend the user and they will no longer be able to log in or generate assets in that workspace.

A suspended user needs to be reactivated. How do I do that?

Go to Settings > Members, find the suspended user, and use the reactivate option. If you cannot locate them, contact support with their email address and we will assist.

Our organisation uses Okta. How do new users get access?

New users need to request access through your organisation's Okta app form or internal IT ticketing system. Once approved, they will be provisioned and should have access within 24 to 48 hours. If access has not appeared after that window, contact your internal admin first, then reach out to Layer support if the issue persists.

Can I create more than one workspace?

Yes. Any user can create a team workspace from the bottom of the Layer app. Note that there is a limit of three workspace creations per day. Each workspace has its own CU balance, members, and settings.